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FAQ

Welcome to the FAQ page. He’re you’ll find commonly asked questions on a variety of common topics and issues for various MS System Center Products, including MOM 2005, Operations Manager 2007 and System Center Essentials 2007.

Essentials 2007




MOM 2005




Operations Manager 2007





How do I configure an agent to report to a different primary management server?

see Technet online solution HERE.


"Access to the registry key 'Global' is denied" error in OpsMgr 2007 Web Console

This issue has surfaced in the newsgroups a few times and worth noting here. Issue: Non-administrator user receives the following error when attempting to access the Web Console. Event Id: 10 Source: Web Console Description: Create Counters Failed. Access to the registry key 'Global' is denied. Workaround:Add the affected user to the local Users and Performance Monitor Users group on the server hosting the web console Note: Jonathan Hambrook pinged me to mention he had documented the erorr in deail, and indeed it is nicely done. Check out Jonathan's post on this error HERE.


“Access to the registry key ‘Global’ is denied” error in OpsMgr 2007 Web Console

This may be encountered by users without necessary rights on the server hosting the web console To workaround this issue, add the affected user to the local Users and Performance Monitor Users group on the server hosting the web console Check out Jonathan’s post on this error HERE.


Can I use MOM to monitor devices using SNMP?

http://msmvps.com/blogs/jfhann/articles/69388.aspx


Does System Center Essentials 2007 incorporate MOM, SMS and WSUS?

No, SCE 2007 includes Operations Manager 2007 and Windows Server Update Services. These are the core technologies in place to support client and server monitoring, as well as software distribution, patch management, and inventory collection. WSUS within SCE has been extended to support some of this additional functionality, such as inventory.


How can I change the default time filter for the various views in the Operator Console?

See community solution HERE.


How can I fix a "DHCP Not Authorized" alert when my DHCP server is authorized and is working correctly?

See community solution HERE.


How can I monitor a service with MOM 2005?

http://www.momcommunity.com/ShowPost.aspx?PostID=2670Â (requires free registration at MOMCommunity)


How can I schedule an agent to go into Maintenance Mode?

see http://jharter.spaces.live.com/blog/cns!39CE28DB5474A6C7!147.entry


How can I view the set of rules running on an Ops Mgr 2007 agent?

See step-by-step configuration of the custom state view that exposes the task HERE.


How do I adjust the default date range on MOM reports?

Find step-by-step guidance HERE.


How do I change the control level of a manually installed agent from none to full?

see Technet online solution HERE.


How do I change the default email format for all email notifications?

See http://blogs.technet.com/momteam/archive/2005/08/08/408814.aspx


How do I change the passwords for various MOM accounts (action, DAS, etc.)?

See "How to Change Any Password in MOM 2005" Â HERE.


How do I create a custom event report?

See community solution HERE.


How do I create a custom Performance Graph report?

See community solution HERE.


How do I create customized reports?

See community solution HERE.


How do I deploy Office 2007 with Essentials 2007?

Detailed deployment instructions on the SCE Tips & Tricks blog HERE


How do I install a MOM agent that is behind a firewall?

see Technet online solution HERE.


How do I modify default database grooming settings in Ops Mgr 2007?

 Steps for changing default values is available at the following URL: http://ops-mgr.spaces.live.com/blog/cns!3D3B8489FCAA9B51!176.entry


How do I move my Essentials database to a new server?

MS: "We do not support moving the database to a new server. The only support we really have for something like this is the backup/recovery scenario: 1. Backup all 3 databases and the WSUS content directory (C:\SCE) 2. Reinstall SCE to a server with the same name, and select a SQL instance with the same name as the previous installation 3. Stop the services, detach the databases, and attach the backed up databases. 4. Repair all agent if Local Policy option was used."


How do I move the MOM OnePoint database to a new server?

See solution at Technet online HERE.


How do I move the MOM reporting server to a new server?

See solution at the PSS Managability blog HERE.


How do I move the Reporting server?

See community solution HERE.


How do I prepare a computer for the Essentials 2007 console under local policy?

  1. Copy WSUSCodeSigningCert.cer and WSUSSSLCert.cer files from <ProgramFiles>\System Center Essentials 2007\Certificates folder on the Essentials 2007 Management Server to the target computer's C:\Temp folder.
  2. On the target computer, click Start, then click Run.
  3. Enter mmc at the Run prompt.
  4. In MMC, add the Certificates snap-in for Computer account of the Local Computer.
  5. Import WSUSSSLCert.cer from C:\Temp folder into the Trusted Root Certification Authorities node.
  6. Import WSUSSSLCert.cer from C:\Temp folder into the following nodes:
    • Trusted Root Certification Authorities
    • Trusted Publishers
    • Third-Party Root Certification Authorities



How do I remove the ServiceConnectionPoint from Previous SCE Install Attempts?

This happens if the SCE Service Connection Point (SCP) exists in Active Directory. This is created during setup and is located under the computer account that SCE was installed on....the SCP should be removed when the product is uninstalled. To remove the SCE SCP manually, you must use ADSIEdit, which is installed with the Windows Support Tools. 1. On the Domain Controller, open ADSI Edit (Start > Run > Adsiedit.msc). 2. Right click on the "Domain" tree and select New > Query 3. In the New Query window, enter the following: Name: SCESCP Query Root of Search: <domain name> Query String: (&(objectCategory=serviceConnectionPoint)(cn=SCESCP)) 4. Click on OK. 5. Expand the Domain node in ADSI Edit and select the "SCESCP Query" node. 6. A CN=SCESCP" object should be listed in the right-hand pane, with a distinguished name of CN=SCESCP,CN=<ComputerName>,CN=<OUName>,DC=<DomainName>,DC=com". This tells us which computer account has the SCE SCP. 7. After confirming that System Center Essentials is not being used on this server, delete the SCESCP object from the "SCESCP Query" node in ADSI Edit.


How do I resolve script failures from the SQL Server 2000 management pack rules?

See community solution HERE.


How do I troubleshoot failed discovery in Essentials 2007?

Detailed troubleshooting steps on the SCE Tips & Tricks blog HERE




How do I write my own Product Knowledge?

See community solution HERE.


What is Authoringť mode?

See description HERE. (Requires free momcommunity.com login)


What is the best way for reinstalling a MOM 2005 Management Group?

If you are most interested in keeping the data. So, I would recommend you to do the following:
  1. Detach MOM database files from your current MOM database Server and disconnect from domain. If you want upgrade your Management Servers as well, I would recommend to uninstall them before taking detaching the MOM database.
  2. Install new MOM database on your new machine which has same name as your old server.
  3. Detach the OnePoint MOM database from new server and attach the database from old MOM DB server.
  4. Install new management Servers if you have uninstalled them in step
If you are not interested in old data, I would recommend to shutdown your current machines MOM DB Server, MOM Management Servers and add new machines with same name. Then you should be good to go. Other option is to uninstall all agents and install them again from new MOM deployment.


What ports must be opened on the firewall for agents to talk to the Mgmt Server?

For agent-to-management server, only 1 port is required. TCP 5723. Below is a more complete list of port requirements for various scenarios.
  • Agent to Root Management Server: TCP 5723
  • Operations Console to Root Management Server: TCP 5724
  • Operations Console to Reporting Server: TCP 80
  • Web Console to Web Console server: TCP 51908, 445
  • ACS forwarder to ACS collector: TCP 59109



  • What software inventory does SCE collect?

    SCE collects all software that is registered on a managed computers "Add/Remove Programs" list. If you see it when you go to "Add/Remove Programs" in the control panel, it will be tracked by SCE.


    When will Operations Manager be available?

    Operations Mgr 2007 is currently expected to release to manufacturing (RTM) on 3/23/2007, with general availability coming sometime in April.


    Where can I find guides on each of the Microsoft Management Packs?

    See the full list of Microsoft Management Pack Guides for MOM 2005 MPs HERE.


    Where can I find MOM Management Packs?

    See the Management Pack Catalogue at Microsoft.com HERE.


    Why am I having issues with MOM 2005 on my Windows Server 2003 SP1 box?

    see http://support.microsoft.com/kb/898921/en-us


    Why are agent-managed computers not automatically added to the SCE Managed Computers group in AD?

    This will happen if the agents are installed before the Feature Configuration Wizard is run.....the process is:
    1. The Feature Config Wizard is run and the domain policy option is selected.
    2. The wizard creates the SCE Managed Computers group and enables the SCE_Add_Managed_Computer rule.
    3. The OpsMgr Agent is pushed to the client computer from the SCE server. When this is done, event 26326 is logged in the Operations Manager Event log on the SCE Server....this event contains the FQDN of the new client.
    4. The SCE_Add_Managed_Computer rule montiors for the 26326 event. When the event is logged, a script runs to add the new client to the SCE Managed Computers group.



    Why do I receive a "Failed to create data source for data warehouse" error when you are installing MOM Reporting?

    see http://support.microsoft.com/default.aspx?scid=kb;en-us;555533


    Why is my DTS job failing and how can I correct it?

    See community solution HERE. (Requires free registration at momcommunity.com)


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